Refund policy

 byHollie LTD Returns Policy

At byHollie LTD, we are committed to ensuring your complete satisfaction with your purchase. If you need to return an item, please review our returns policy outlined below:

Returns Eligibility

  1. Return Period: Items must be returned within 14 days from the date of delivery. Unfortunately, we cannot process returns beyond this period.

  2. Return Conditions: We only accept returns for items that are:

    • Damaged: If your item arrives damaged, please contact us immediately.
    • Incorrect: If you receive an incorrect item, we apologise for the error and will rectify it promptly.

Return Process

  1. Contact Us: Before returning any item, please contact our team at info@byhollie.shop.

  2. Packaging: Ensure the item is in its original packaging, including all accessories and tags. Items must be unused and in the same condition as received.

  3. Shipping: Please securely package the item. Ship the item to the address provided by our team. We recommend using a trackable shipping method, as byHollie LTD is not responsible for items lost in transit.

  4. Inspection and Refund: Once we receive your return, our team will inspect the item. If the return is approved, we will process your refund or exchange within 7 business days. Refunds will be issued to the original payment method.

Contact Us

For any questions regarding our returns policy, please contact our Customer Service team at:

  • Email: info@byhollie.shop

Thank you for shopping with byHollie LTD. I appreciate your business and strive to provide you with the best service possible.